Whether you're cooking up delicious treats or hosting a fancy dinner party, we want your time in the kitchen to be completely enjoyable.
Change of Mind
We're pleased to offer both exchanges and refunds on change of mind purchases for almost all full price items, provided;
- Proof of purchase is accompanied with the return package.
- Item(s) are returned within 14 days of delivery.
- The item(s) are unworn, unwashed and unused with all original tags and stickers in place.
Faulty, Damaged & Incorrect Goods
In the rare case you receive the wrong or a faulty item, please contact us immediately and rest assured we'll work to fix it.
In order to process the refund or exchange, we'll ask for photos of the item(s) and your order number.
Where possible we'll aim to replace the wrong or damaged item.
Refunds & Exchanges
Should you request an exchange or refund, please contact us with your order number. Upon receiving your details, we'll issue you with the return address and details.
We strongly encourage you to return all items with a registered or trackable service, and packed appropriately to avoid any damage. All returns are at the buyers cost and remain the responsibility of the buyer until received by Franky's Kitchen. We reserve the right to refuse a refund if items are returned damaged due to poor packaging.
Once your return package has been received and approved, you'll be refunded on your original payment method for the full amount less delivery.
In most circumstances, the refund will take up to 3 business days; however this is largely dependent on your bank or credit card company.